What are the benefits of knowledge management?

Enlisted below are the three major benefits of knowledge management:

1. Knowledge management can help organizations make better decisions. By making information more readily available, knowledge management systems allow decision-makers to access the data they need to make informed choices.
2. Knowledge management can lead to increased efficiency and productivity. When employees can easily find the needed information, they are less likely to waste time searching for it.
3. Knowledge management can also improve customer service. When customers can easily find answers to their questions, they are less likely to become frustrated.