Is it possible for knowledge management to drive customer satisfaction?

Asked 2 years ago

Our ecommerce company has been trying different ways to engage with our customers better. I looked up knowledge management and was wondering whether it's perfect for driving customer satisfaction. Any thoughts? 

Ecommerce Knowledge management Customer satisfaction

Ernesto Washington

Monday, April 10, 2023

Knowledge management can contribute to customer satisfaction by fostering a culture of continuous learning and improvement within the ecommerce company. It provides customers with timely, accurate, and relevant information. Ultimately helping them make informed decisions, resolve issues, and enhance their overall experience with the ecommerce company.