Support your Zendesk’s

support team

Solve tickets faster with Unleash’s AI-powered Zendesk plug-in.

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Suggested responses based on your data
As soon as a support agent open a ticket, they'll receive a suggested solution drawn from your company's existing knowledge hubs.
Summarizing ticket content
A quick overview of key details and customer sentiment insights helps agents quickly grasp the main points of a ticket.
Search across all your apps from Zendesk
Connect your workspace tools and let your team find instant answers sourced from company knowledge right from Zendesk.
Suggested responses based on your data
As soon as a support agent open a ticket, they'll receive a suggested solution drawn from your company's existing knowledge hubs.
Summarizing ticket content
A quick overview of key details and customer sentiment insights helps agents quickly grasp the main points of a ticket.
Search across all your apps from Zendesk
Connect your workspace tools and let your team find instant answers sourced from company knowledge right from Zendesk.

Time is valuable. Unleash gives you more of it.

8 searches
Average number of
searches per day
6 min
Average time saved
per search
3 hours
Average time saved
per week

Don’t compromise
on security

Unleash uses advanced resource-level permissions and connects to identity services such as Okta, Azure and Firebase. We don’t train LLMs using your data.
Learn more

Support teams who already benefit
from using Unleash

Henrique Girardi Dos Santos
CX Manager
With its robust Q&A capabilities and swift information retrieval, significantly streamlining processes and saving crucial time - Unleash became an indispensable asset for us.
Omer Sroussi
Head of Engineering
Our Ask-IT channel gets dozens of repeat questions daily.By creating an AI-assistant, 90% of questions asked are resolved instantly.
Jonathan Langer
COO
With Unleash’s AI-powered search, finding information across departments is effortless. We just ask a question and get instant answers
Nelson Lopez
IS Compliance Specialist
Unleash's RFP feature helps us close enterprise deals faster by auto-populating answers to RFPs.

FAQs

What is Unleash's Zendesk integration?
Unleash's Zendesk integration enhances your customer support by seamlessly connecting our platform with Zendesk. This integration allows you to streamline ticket management, automate responses, and improve overall efficiency.
How can I find Unleash in the Zendesk Marketplace?
You can find Unleash in the Zendesk Marketplace by searching for "Unleash" in the app directory. Once located, you can easily install and configure the app to start using our advanced features within Zendesk.
What are the benefits of using Unleash's Zendesk app?
Unleash's Zendesk app offers numerous benefits, including automated ticket suggestions, AI-powered responses, and enhanced reporting capabilities. This helps your support team resolve issues faster and with greater accuracy.
Can I customize Unleash's Zendesk integration to suit my business needs?
Yes, Unleash's Zendesk integration is highly customizable. You can configure various settings to match your specific workflow requirements, ensuring seamless integration with your existing processes.
How do I get started with Unleash's Zendesk app?
To get started with Unleash's Zendesk app, visit the Zendesk Marketplace, search for "Unleash," and follow the installation instructions. Once installed, you can configure the app to start leveraging its powerful features.
Does Unleash's Zendesk AI support multiple languages?
Unleash is powered by GPT technology and is capable of answering in multiple languages; however, we can only guarantee the quality of responses in English.
How Unleash connects to the Zendesk chat?
After a quick setup process, you will find the Unleash assistant under the Apps tab in your Zendesk chat. From there, you can access suggested responses or search your entire database using Unleash’s integrations directly within Zendesk.
How secure is Unleash's Zendesk integration?
Unleash's Zendesk integration is built with security in mind. We follow industry best practices to ensure that your data is protected and your customer information remains confidential.

Ready to join the ride?

Start leveraging AI to save time on your searches.
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Quickly pinpoint answers to close tickets more effectively
Unleash leverages company knowledge within the Zendesk Suite, empowering agents with the ability to swiftly generate answers, resulting in faster ticket resolutions and improved customer satisfaction.
Empower decisions with
AI-enhanced insights
Provide agents in real time with Unleash's AI-driven recommendations, offering context-based articles, tickets, and more.
Convert tickets into knowledge
Got a ticket and there is no good answer in your knowledge base? Create a knowledge card with an answer so the bot can draw from it for future questions on the same topic.
Search and sharing simplified
Stay within Zendesk while seamlessly searching across company information with Unleash Spotlight-style Launcher and app, so you have what you need to close cases faster.