Solve Salesforce cases 53% faster

Leverage Unleash’s Salesforce Assistant to provide your agents
with instant, actionable suggestions to solve cases.

Book a demoAdd to Slack
Suggested responses based on your data
When a support agent opens a case, they will immediately receive a recommended solution sourced from your company's knowledge hub.
Summarization of case content
A quick overview of key details and customer sentiment insights helps agents quickly grasp
the main points of a case.
Search across all your
apps, in Salesforce
Integrate your workspace tools and allow your team to quickly access answers from your company's knowledge base directly within Salesforce.
Suggested responses based on your data
When a support agent opens a case, they will immediately receive a recommended solution sourced from your company's knowledge hub.
Summarization of case content
A quick overview of key details and customer sentiment insights helps agents quickly grasp the main
points of a case.
Search across all your apps, in Salesforce
Integrate your workspace tools and allow your team to quickly access answers from your company's knowledge base directly within Salesforce.

Time is valuable. Unleash gives you more of it.

8 searches
Average number of
searches per day
6 min
Average time saved
per search
3 hours
Average time saved
per week

Don’t compromise
on security

Unleash uses advanced resource-level permissions and connects to identity services such as Okta, Azure and Firebase. We don’t train LLMs using your data.
Learn more

Support teams who already benefit
from using Unleash

Henrique Girardi Dos Santos
CX Manager
With its robust Q&A capabilities and swift information retrieval, significantly streamlining processes and saving crucial time - Unleash became an indispensable asset for us.
Omer Sroussi
Head of Engineering
Our Ask-IT channel gets dozens of repeat questions daily.By creating an AI-assistant, 90% of questions asked are resolved instantly.
Jonathan Langer
COO
With Unleash’s AI-powered search, finding information across departments is effortless. We just ask a question and get instant answers
Nelson Lopez
IS Compliance Specialist
Unleash's RFP feature helps us close enterprise deals faster by auto-populating answers to RFPs.

FAQs

What is Unleash's Salesforce integration?
Unleash's Salesforce integration enhances your customer support by seamlessly connecting our platform with Salesforce. This integration allows you to streamline ticket management, automate responses, and improve overall efficiency.
How can I find Unleash in the Salesforce Apps exchange?
You can find Unleash in the Salesforce app exchange by searching for "Unleash" in the app directory. Once located, you can easily install and configure the app to start using our advanced features within Salesforce.
What are the benefits of using Unleash's Salesforce app?
Unleash's Salesforce app offers numerous benefits, including automated ticket suggestions, AI-powered responses, and enhanced reporting capabilities.
This helps your support team resolve issues faster and with greater accuracy.
Can I customize Unleash's Salesforce integration to suit my business needs?
Yes, Unleash's Salesforce integration is highly customizable. You can configure various settings to match your specific workflow requirements, ensuring seamless integration with your existing processes.
How secure is Unleash’s app for Salesforce?
Answer:
Unleash is SOC 2 Type II certified and connects to your existing identity providers, such as Azure Active Directory, Okta, or G Suite. Unleash’s data governance ensures that users only have access based on their existing permissions.
Does Unleash's Salesforce app support multiple languages?
Unleash is powered by GPT technology and can answer in multiple languages; however, we can only guarantee the quality of responses in English.
How does Unleash connect to Salesforce cases?
After a quick setup process, you will find the Unleash assistant under the Apps tab in your Salesforce cases. From there, you can access suggested responses or search your entire database using Unleash’s integrations directly within Salesforce.
What is the difference between Unleash and Salesforce’s Einstein?
Unleash enables users to get answers based on 70+ integrations and can provide answers based on company knowledge outside of Salesforce. Additionally, you can use Unleash from Slack and Teams.

Ready to join the ride?

Start leveraging AI to save time on your searches.
Book a demo

Get in touch

Name
Work Email
Your message
CloseClose

Thank You!

We got your message and will get back to you soon!
Oops! Something went wrong while submitting the form.
Quickly pinpoint answers to close tickets more effectively
Unleash leverages company knowledge within the Zendesk Suite, empowering agents with the ability to swiftly generate answers, resulting in faster ticket resolutions and improved customer satisfaction.
Empower decisions with
AI-enhanced insights
Provide agents in real time with Unleash's AI-driven recommendations, offering context-based articles, tickets, and more.
Convert tickets into knowledge
Got a ticket and there is no good answer in your knowledge base? Create a knowledge card with an answer so the bot can draw from it for future questions on the same topic.
Search and sharing simplified
Stay within Zendesk while seamlessly searching across company information with Unleash Spotlight-style Launcher and app, so you have what you need to close cases faster.