In order to ensure transparency and give you more control over your Personal Data, this Privacy Policy (“Privacy Policy”) governs how we, Unleash Labs Ltd. and our affiliates (together, “Unleash” “we”, “our” or “us”) use, collect and store personal data we collect or receive from or about you such as in the following use cases:
When you browse or visit our website (“Website”);
When you make use of, or interact with, our Website
When you request a free trial or a product demo
When you contact us (e.g. customer support, need help, submit a request)
When you make use of, or interact with, our SaaS and on-prem software products (“Software”)
When you create an account and log in to the Software as a user
When we use the personal data of our customers (e.g. contact details)
The Website and Software are referred to herein as the “Services”.
We greatly respect your privacy. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being.
Table of contents:
What information we collect, why we collect it, and how it is used
Period of storage of collected information
How we protect and retain your information
How we share your Personal Data
Additional information regarding transfers of Personal Data
Use by children
Interaction with third party product
Log files
Analytics tools
Access/Accuracy
Specific provisions applicable under California privacy law
We have implemented this Privacy Policy because your privacy, and the privacy of other users, is important to us. This Privacy Policy explains our online information practices and the choices you can make about the way your Personal Data is collected and used in connection with the Services. “Personal Data” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.You are not legally obligated to provide us Personal Data, and you hereby confirm that providing us Personal Data is at your own free will. This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy.
1. What information we collect, and how it is used
When you browse or visit our website
Information we collect
Cookies
Why is the Information collected and for what purposes?
User identification · Statistics · Service improvement
Third parties with whom we share your Information
None
Consequences of not providing the Information
We will not be able to provide proper service to the user.
When you make use of, or interact with our Website
When you request a free trial or a product demo
Information we collect
Full name
Email address
Phone number
Company name
Job title
Why is the Information collected and for what purposes?
To enable you to test our product
To provide you with a product demo
To process and respond to your request or query
To check the relevancy of the client to our service
Third parties with whom we share your Information
When you publish feedback regarding our Software
Information we collect
Full name
Email address
Operation System
Unleash Version
Why is the Information collected and for what purposes?
To fully understand the bug/feedback.
Third parties with whom we share your Information
Consequences of not providing the Information
Cannot understand the bug/feedback.
When you contact us (e.g. customer support, need help, submit a request)
Information we collect
Full name
Email address
Phone number
Company name
Job title
Why is the Information collected and for what purposes?
To process and respond to your request or query.
Third parties with whom we share your Information
Consequences of not providing the Information
Cannot process and respond to your request or query.
When you provide feedback regarding our Software
Information we collect
Full name
Email address
Operation System
Unleash Version
Why is the Information collected and for what purposes?
To fully understand the bug/feedback.
Third parties with whom we share your Information
Consequences of not providing the Information
Cannot understand the bug/feedback.
When you make use of, or interact with, our Software
Information we collect
Why is the Information collected and for what purposes?
Third parties with whom we share your Information
Big Query
PowerBI
Google Analytics
Consequences of not providing the Information
Cannot provide the Software
Cannot facilitate your use of the Software
Cannot improve the Software
Information we collect
Why is the Information collected and for what purposes?
Third parties with whom we share your Information
Consequences of not providing the Information
When you browse or visit our website
Cookies
User identification · Statistics · Service improvement
None
We will not be able to provide proper service to the user.
When you make use of, or interact with our Website
When you request a free trial or a product demo
Full name · Email address · Phone number · Company name · Job title
To enable you to test our product · To provide you with a product demo · To process and respond to your request or query · To check the relevancy of the client to our service.
Notion (CRM)
When you publish feedback regarding our Software
Full name · Email address · Operation System · Unleash version
To fully understand the bug/feedback.
Notion (CRM)
Cannot understand the bug/feedback.
When you contact us (e.g. customer support, need help, submit a request)
Full name · Email address · Phone number · Company name · Job title
To process and respond to your request or query.
Notion (CRM) · MongoDB
Cannot process and respond to your request or query.
When you provide feedback regarding our Software
Full name · Email address· Operation System · Unleash version
To fully understand the bug/feedback.
Notion (CRM)
Cannot understand the bug/feedback.
When you make use of, or interact with, our Software
Usage characteristics and statistics run-time on linked applications · Visited URL (for lynced application) · Computer idle time
To provide the Software · To facilitate your use of the Software · To improve the Software.
Big Query · PowerBI · Google Analytics
Cannot provide the Software · Cannot facilitate your use of the Software · Cannot improve the Software.
When you create an account, and log in to the Software as a user
User name · Full name · Email address · Company name · Profile picture
Create your account · Facilitate your log in · Retrieve your account · Facilitate you use of the service.
MongoDB
Cannot create your account · Cannot facilitate your log in · Cannot retrieve your account · Cannot facilitate your use of the service.
When we use the personal data of our customers (e.g. contact details)
Full name · Email address · Phone number · Company name · Job title
To provide our products and services · To perform the applicable agreement · To communicate with our customers/clients
Notion (CRM)
Cannot provide our products and Services · Cannot perform the applicable agreement · Cannot communicate with our customers/clients.
When you create an account, and log in to the Software as a user
Information we collect
User name
Full name
Email address
Company name
Profile picture
Why is the Information collected and for what purposes?
Third parties with whom we share your Information
Consequences of not providing the Information
Cannot create your account
Cannot facilitate your log in
Cannot retrieve your account
Cannot facilitate your use of the service
When we use the personal data of our customers (e.g. contact details)
Information we collect
Full name
Full name
Phone number
Company name
Job title
Why is the Information collected and for what purposes?
To provide our product and services
To perform the applicable agreements
To communicate with our customers/clients
Third parties with whom we share your Information
Consequences of not providing the Information
Cannot provide our products and services
Cannot perform the applicable agreement
Cannot communicate with our customers/clients
Finally, please note that some of the abovementioned Personal Data will be used for fraud detection and prevention, and for security purposes.
2. Period of storage of collected information
The information we collect will be stored until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
3. How we protect and retain your information
a. Security: We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
b. Retention of your Personal Data: In addition to the retention periods mentioned above, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. We have an internal data retention policy to ensure that we do not retain your Personal Data perpetually.
4. How we share your personal data
In addition to the recipients described above, we may share your Personal Data as follows:
a. To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
b. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;
c. In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or
d. Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).
5. Additional information regarding transfers of personal data
a. Storage: The Services are hosted by AWS, North Virginia, US.
b. Access from Israel: Access from Israel is covered by the European Commission’s Adequacy Decision regarding Israel. You can read more here:
https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.c. External transfers:
We may share your Personal Data with our third party service providers and partners, to assist us with our business operations and to provide our Site to you and other users. Such information may be transferred to other countries. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Data.
We may disclose your Personal Data or any information you submitted via the Site if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Unleash, our users, yourself or the public.
6. Interaction with third party products
We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
7. Log Files
We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages, device information and any other information your browser may send to us. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
8. Cookies and other tracking technologies
Our Website utilizes “cookies”, anonymous identifiers and other tracking technologies in order to for us to provide our Website and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Website. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
9. Analytics tools
Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personal information. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at:
https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at
http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at
http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at
https://tools.google.com/dlpage/gaoptout/.
Hotjar. The Website uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our Website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy at
https://www.hotjar.com/legal/policies/privacy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our Website and Hotjar’s use of tracking cookies on other websites on this link
https://www.hotjar.com/legal/compliance/opt-out.
We reserve the right to remove or add new analytic tools.
10. Access/Accuracy
To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information. If you would like to delete or correct any of your other Personal Information that we may be storing, you may submit an access request by sending an email to
support@unleash.so Your email should include adequate details of your request.
11. AI
We affirm that our organization does not use any user data to develop, improve, or train generalized AI or machine learning (ML) models. This policy reflects our commitment to maintaining the highest standards of privacy and data protection.
Specific Prohibition Regarding Google Workspace APIs
Furthermore, consistent with our general privacy practices, we specifically do not utilize Google Workspace APIs for the development, enhancement, or training of generalized AI or ML models. This adherence is part of our commitment to comply with relevant legal standards and to safeguard user data integrity and confidentiality.
