In the world of enterprise search and AI-powered knowledge assistants, Glean has positioned itself as a tool that helps employees find information across workplace apps. But how effective is it? And more importantly—are there better alternatives?
Let’s break down what Glean does, its limitations, and why Unleash is the superior choice for teams that need accurate, AI-driven answers across all their tools.
Glean is marketed as an enterprise search tool that connects to Google Drive, Slack, Jira, Confluence, and other workplace apps to help employees find information faster. It aims to:
✅ Improve knowledge discovery by indexing company data
✅ Provide AI-powered search for retrieving past conversations and files
✅ Offer personalized results based on user permissions and activity
Glean works similarly to a Google Search for the workplace, pulling information from multiple apps and surfacing results in one interface.
Sounds useful, right? Well, not so fast.
Despite its promise, many teams struggle with Glean’s approach to enterprise search. Here’s why:
❌ Expensive & Overcomplicated – Glean requires extensive setup, IT involvement, and ongoing tuning to work effectively.
❌ Basic Search, Not True AI Answers – Glean retrieves documents and messages but doesn’t always provide direct answers to employee questions.
❌ Limited Customization – Companies looking to fine-tune AI responses or integrate with more specialized business tools may find Glean lacking.
❌ Search Only, No True Assistance – While Glean retrieves past content, it doesn’t act as a real AI assistant that can answer complex, contextual questions.
If you’re looking for a more powerful AI knowledge assistant that delivers instant answers, integrates with more apps, and requires less effort to maintain—there’s a better alternative: Unleash.
Unlike Glean, which indexes documents and requires users to manually sift through results, Unleash provides direct, AI-powered answers from across your workplace apps.
🚀 Example: Instead of just showing a 50-page Confluence document, Unleash extracts the exact section you need and presents it instantly.
✅ AI-powered question answering
✅ Summarizes key points instead of showing long documents
✅ Understands context and intent—not just keywords
While Glean supports common workplace apps, Unleash goes further by connecting to 70+ enterprise tools, including:
🔹 Slack & Microsoft Teams
🔹 Google Drive & Confluence
🔹 Salesforce, Notion, Zendesk, HubSpot
🔹 And many more...
With Unleash, you’re not limited to a handful of integrations—your team can find knowledge everywhere.
One of the biggest complaints about Glean? The complexity of setup and ongoing maintenance.
❌ Glean requires heavy IT involvement to configure.
❌ You need to manually tweak search relevancy over time.
✅ Unleash works out of the box – No need for endless fine-tuning.
✅ Fast, automated onboarding – Get started in minutes.
✅ No IT headaches – Business teams can manage it themselves.
For companies handling sensitive enterprise data, Unleash is built with enterprise-grade security that meets the strictest compliance requirements.
✅ Role-based access controls ensure employees only see what they’re allowed to.
✅ SOC 2 & GDPR compliant for enterprise use.
✅ Zero data retention—Unleash fetches information in real-time instead of storing copies.
Glean stores indexed content, which can pose security risks—Unleash eliminates that concern.
One of the biggest barriers to adopting a knowledge AI platform is knowing whether it will actually work for your team. Unleash offers a Proof of Concept (PoC), while Glean often doesn’t.
Many companies hesitate to commit to an enterprise search solution without first seeing real-world results. With Unleash, you can test the platform with your own data, ensuring it meets your needs before making a decision. Glean, on the other hand, often requires a long sales process before access is granted, making it harder for companies to evaluate its effectiveness.
If you need an AI-powered, enterprise-ready solution that delivers direct answers, supports more integrations, and lets you test before you buy—Unleash is the smarter choice.
For companies looking for a true AI assistant rather than just a search tool, Unleash is the clear winner. It provides instant, AI-powered answers, integrates with more enterprise tools, and doesn’t require constant IT maintenance. Plus, security-conscious teams can trust Unleash’s real-time data retrieval, ensuring no sensitive information is stored unnecessarily.
👉 Want to see Unleash in action? Try it today. 🚀
