While Glean has established itself as a prominent player in the enterprise AI search arena, its steep pricing per user and suboptimal support for small to medium-sized enterprises (SMEs) have prompted businesses to seek more accommodating alternatives.

Additionally, the integration of Glean’s Slack assistants has not met expectations, leading organizations to consider other options that might align better with their resources and account management needs. This article will delve into the top three contenders that offer promising enhancements to your organization’s information retrieval strategies.

What Should You Look for in an Alternative to Glean?

When looking for an alternative to Glean, it’s important to find a solution that meets several key criteria to make sure it suits your enterprise. Here are the top features to consider:

• Versatility Across Work Environments:  Make sure you choose a solution that integrates seamlessly with a wide range of work environments such as Slack, Salesforce, Zendesk and more. 
• Proven Enterprise Experience:  Opt for a provider with a track record of working with leading enterprises. They should have experience with large, complex organizations handling extensive data and meeting high standards. 
• AI Agents With Diverse Data Sources:  Look for a solution that allows the creation of AI agents capable of accessing and analyzing data from multiple sources. 
• Customizable Customer Support:  Make sure the vendor offers customization services options within the product. AI is an agile environment and you should find a solution that fits your pain points. 

1: Unleash.so 

Unleash.so is a dynamic and constantly evolving AI tool that enables you to ask and find information with multiple native embeddings in leading SaaS tools such as Slack, Microsoft Teams, Salesforce, Zendesk and more. It is considered to provide the same or better value compared to Glean’s search. Some of the key features include: 

• Wide Compatibility:  Unleash works with multiple platforms such as Slack, Microsoft Teams, Salesforce, Zendesk and more. This compatibility ensures employees can use their preferred work environment. 
• Enterprise Trust:  Unleash is trusted by leading enterprises in the cybersecurity field, such as Wiz and Armis. These companies rely on Unleash for its robust performance and reliability in handling vast amounts of data and providing precise information retrieval. 
• Granular Data Control:  Allows users to select specific folders and set hierarchies within the knowledge base, making sure all information that’s found is relevant as well as not disturbing the workflow of your IT team.
• Top-Rated Support:  Unleash has a G2 customer support rating of 9.9. Higher than Glean’s 9.2, offering personalized assistant and customization. 
• Extensive Integrations:  Integrates with over 70 software platforms, enabling comprehensive information retrieval from various sources. 

2: Coveo

Coveo is another powerful alternative to Glean, known for its advanced AI-driven search and recommendation capabilities. Key features of Coveo include: 

• AI-Powered Relevance:  Coveo uses machine learning to deliver highly relevant search results that continuously improve with more user interaction. 
• Personalization:  The platform offers personalized search experiences, tailoring results to individual users’ needs and behaviors. 
• Integration and Scalability:  Coveo integrates with a wide range of enterprise applications and can scale to  meet the needs of large organizations. 

3: GoLinks 

GoLinks is a straightforward alternative to Glean, designed to streamline access to company information with easy-to-remember short links. Here are some of the key features: 

• Customizable Links:  Create memorable short links for internal resources for quick access and sharing. 
• Integration:  Seamlessly integrates with Google Workspace, Slack, Microsoft Teams and more. 
•  Enhanced Collaboration:  Promotes better teamwork by making resources readily available. 

Final Thoughts

While Glean is a prominent name in the enterprise AI search market, it’s essential to explore other options that cater to your organization’s unique requirements. Consider factors such as integration capabilities, scalability, and customization levels. Unleash would usually answer these requirements and more