Unleash started as an AI-powered tool designed to centralize a company’s searches across all its tools on one platform. Today, we’re excited to announce significant advancements that make Unleash the ideal AI work assistant, while enhancing security measures to safeguard our customers' data. Now, both SMEs and enterprises can use Unleash to effortlessly find answers to their everyday work-related questions.

Make the Most of Each Search with Follow-Up Questions

Unleash now offers a chat feature that allows users to delve deeper into any inquiry. Whether you're onboarding a new employee or helping your sales and support teams understand the nuances of new product features, it often requires multiple rounds of questions. With Unleash's chat connected to your company’s knowledge hubs like Confluence, Jira, Salesforce, Slack, and more, you can seamlessly discuss your company’s data, ensuring every knowledge gap is perfectly covered.

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Use AI Within Your Company’s Cloud

The need for AI to bridge knowledge gaps in companies is evident, but IT teams often view it as a risk to the company's unique data. To ensure maximum control and prevent data from leaving your company’s cloud, Unleash now supports self-hosting in your cloud of choice (currently AWS and Azure). You own the environment and have full visibility over Unleash's usage. No data leaves your cloud, allowing your company to save hours of searching securely with Unleash.

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High-Level Overview for Each Ticket in Zendesk and Salesforce

Team leaders and managers often face the time-consuming challenge of resolving escalated tickets. Now, in addition to Unleash’s agent assistant, each ticket will include a sentiment analysis and a summary of key details - helping decision-makers make informed choices and resolve tickets faster. This feature is currently available for Zendesk tickets and Salesforce cases.

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Tailor Unleash’s Assistant Behavior in Each Slack Channel

Inviting Unleash’s bot to #ask channels in Slack is already widely adopted, and we've made it even better. Channel admins can now customize the length and detail level for each assistant based on the channel’s context. Onboarding and HR-related channels can opt for more detailed and educational answers, while support and R&D channels can choose short, concise responses to streamline their tasks.

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Get the most out of Unleash

All the features mentioned in this article are now available to all Unleash users. For detailed training and guidance on how to use them for your company, please contact us on LinkedIn or reach out to your account admin. If you’re new to Unleash and want to see how it can benefit your company, book a demo with one of our experts.