Hey Support Leaders,

Ever feel like your team forgets what you just told them? You share essential info, they nod, and then... crickets. We have created this short guide for you to find the best Zendesk integrations of 2024, that you have never heard of. No fluff, just bottom lines.

Unleash

Why: Because it can provide your agents with suggested responses based on your data and past tickets

Why you should give it a go: 70+ integrations, easy to use

Which team will benefit from it: Customer support, engineering team.

Nicereply:

Why: It automates the collection of customer feedback directly from Zendesk tickets.

Why you should give it a go: Provides valuable insights into customer satisfaction.

Which team will benefit from it: Customer Support, Quality Assurance.

Geckoboard:

Why: It visualizes key Zendesk metrics on customizable dashboards.

Why you should give it a go: Real-time performance monitoring.

Which team will benefit from it: Management, Customer Support.

Stella Connect:

Why: It enables real-time customer feedback and agent motivation tools.

Why you should give it a go: Enhances agent performance and customer satisfaction.

Which team will benefit from it: Customer Support, HR.

TimeCamp:

Why: It tracks time spent on Zendesk tickets for better productivity analysis.

Why you should give it a go: Helps manage time and improve efficiency.

Which team will benefit from it: Customer Support, Management.

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So, there you go! Follow these tips to make sure your team remembers what they need to know. With tools like Unleash and its handy Zendesk integrations, keeping your team informed and efficient has never been easier.

Happy supporting!